Remember, Etsy doesn’t really need these standards if they decide they want to suspend a shop. Not only does this mean the card is protected, but it also makes it easily visible. Before requesting that Etsy Support reinstate your suspended account, make sure that all outstanding issues in your account(s) are resolved. Your Etsy shop’s name and logo are important for creating a brand that customers will remember. "I'm like, 'that does look a lot like mine,' and then did a one-to … To change your Etsy store address: First, go to Shop Manager. Wait a few days to hear back via email before you call them. This is how it happened: About one week before my shop was deactivated, Etsy’s integrity department sent me a questionnaire which included 3 parts and about 15 questions. HAHlala: Etsy Discussions: 2: 03-14-2016 08:45 AM: Etsy checks CREDIT CARD billing …. Before opening a case with Etsy, you must contact the seller directly to resolve any issue. Click Orders & Shipping. >> i suspended my shop. Etsy … Please sign in to your account. Cancel existing orders View reviews left in your shop Edit or modify existing listings What you can do while suspended On the other hand, you’ll be able to access your account, read the messages, and issue refunds. Etsy SEO: 5 Must-Do Steps to Help You Get Found on Etsy. On Etsy.com, click the Your Account icon. How to unsuspend your account depends on how your account was suspended: An overdue balance: If your account was suspended for an overdue balance, you’ll see a banner in your Shop Manager letting you know.You’ll need to pay your … Sign in. You must connect with people and promote your shop, brand, and products. You want customers to connect to your company and your story. Listings are active for 4 months or until an item sells; You get charged a 5% transaction fee; You pay a 3% + $.25 payment … Put up a shop announcement (super easy in Settings > Options > Vacation Mode > Vacation Announcement ) stating that your Etsy shop will be on Vacation Mode and give an expected return date. Hosting related industry news from around the web. If you are just starting up and don’t have your own audience yet, starting an Etsy shop is a great way to get your products in front of a larger audience to increase your chances of making sales. The Etsy Payments Policy (or the “Policy”) sets out your rights and responsibilities when you use Etsy Payments on Etsy’s services (we’ll refer to Etsy.com, Etsy's mobile apps, and other services as our “Services”), so please read it carefully. 5 … Date you got suspended. I’m reaching out today because I believe my store was shut down by an auto-bot. Ever wonder what the cast of your favorite show or movie is up to nowadays? Stunning mirrors, lush jewel-tone fabrics and glossy woods were perfectly paired with gold trims and chic metals. As a result, your account has been closed. Select a Reason for issuing a refund and add an optional Message to buyer. 1. On April 1st both of my accounts got automatically suspended with the following email: "Due to an issue with your bank details, we had to freeze your shop to comply with global sanctions programs. The forgiven debts include listing fees, transaction fees and advertising … Set up your Etsy account. Instead try: Support@etsy.com *Email them from the same email address connected to your Etsy shop “Hi there! At this point my Etsy store had just hit it’s 2 year mark and was 100% passive except for the 2-3 hours a week I used to check up on it. Etsy takes $0.20 USD, plus 5% of the total sale, as well as 3% of the total sale + $0.25 USD for Etsy payment fees. If you and the seller don’t come to a resolution after 48 hours, you can open a case for Etsy to review. How do I resolve an issue on Etsy? Selling prohibited item. It seems that many new Etsy sellers have been experiencing that dreaded feeling when they try to log into their store and it says sorry this account is suspended or no longer exists. If your shop isn’t suspended already, you have time correct the situation. Click Review refund. This is an email from the Integrity Department. Usually Etsy uses a suspend first, ask questions later approach. When choosing a name, make sure it is easy to spell and pronounce, and that it accurately represents your products. Here are some ideas: Put your products up on Amazon (another highly seached marketplace) Run Facebook Ads targeting your demographics, regions, and interests around your products. Etsy can close your shop at anytime, without warning. Etsy is clear, though, that they “…may contact a shop regardless of its ODR or number of warnings received if it accrues a high volume of buyer complaints in a short period of time.”Etsy Support told me that this is not a normal situation and does not happen very often. Proceed by explaining the situation that caused your suspension. Get the Ceramic Watercolor Palette at Etsy starting at $22.40. You should write a message to them and explain the situation in detail. Optimize the key components of your listing. No reason. Aggressively arguing with … I created an Etsy shop last month and it all started good, I spend a lot of hours and energy preparing the shop & products, Etsy help me to index my shop, I … But sometimes you get some advance warning. Here comes the Saviour, You can add multiple Etsy Shops on “Sell on Etsy” App. This email constitutes our final communication on this matter. 1.1. My Etsy shop got suspended overnight at the start of February 2017. When Etsy receives an official request from an IP owner for removal of Trademark infringing material, they are required by law to remove the offending item. This is also where you’ll set up your store name. The charge was not fraudulent. Try my FREE Etsy Listing Checklist. Etsy may refuse service to anyone, at any time, for any reason. If you or Etsy terminate your account, you may lose any information associated with your account, including Your Content. Prevention -168,000 shops were closed in 2014, could yours be next? 1. Again, click your account icon at the top-right and select “Purchases and reviews.”. Please do not open any additional accounts for buying or selling, as they will be closed without notice. Get all the best practices you need to find success with your listings faster. Respond to the email as quickly as possible as you’ve received it. Click “View case.”. If your account is suspended, you can’t: Place orders on Etsy; Receive new orders, and your shop isn’t viewable on Etsy; Access the Etsy apps; Create listings in your shop; Purchase or print Etsy shipping labels; Cancel existing orders; View reviews left by buyers in your shop Find the best keywords for Etsy. Yup, that’s correct. It is the only place you used to be able to go to get something completely unique from a seller who wanted to use their creative abilities to make a small living. About Cases 2. Enjoy the Wood Woodworks Respond directly to that email and request that your shop be reopened. Click on the Contact support button at the bottom. The site will guide you through the registration process. Etsy gives suspended accounts the chance to write a detailed message to the platform so they can explain what happened and why they need to reopen the store. And he sent me an image of it," Martin said. Follow the steps to open your shop. Summed up, that’s $0.45 USD plus 8% of a sale. Etsy can remove listings for the following reasons: Etsy doesn’t allow items that are made in a factory and mass produced. "The thing is, the credit card company made a mistake. Describe your actions and reinstate your Etsy suspended account. Go to the Etsy home page. File an appeal and write a detailed transparent description of your business Don’t get defensive and don’t blame Etsy. Title. The IP owner must send a separate request for each infringing item and if there are sufficient requests against the same shop Etsy may suspend or close the shop for repeat offences. One of the main reasons you started an Etsy shop and not your own e-commerce site is because Etsy has ready-made traffic and potential customers already searching. You Have Access to a Large Audience. Online marketplace Etsy says its mission is to "keep commerce human." Holly's work has been featured in publications like The Wall Street Journal, CNN, and Fox Business. Whether you make $5 dollars a month or you make $15,000 a month. Cases for Sellers. Enter an email address not associated with your other Etsy shop, enter your name and create a password. Before you start any session with your stealth Etsy account, make sure the corresponding proxy is active. There are three basic selling fees: a listing fee, a transaction fee, and a payment processing fee. I would like to request a manual review of my Etsy shop.” Wait a few days to hear back via email before you call them. Etsy sellers are required to use one of two online payment processors. Click Shop Manager. We're lucky because we get paid to find out for you. There’s also an advertising fee for sales that come from Offsite Ads. This shop has a little bit of everything, including custom portraits of your furry friends. >> i suspended my shop. Get all the best practices you need to find success with your listings faster. It can be a bit scary to take that leap with a new Etsy shop with all the rumors floating around—BUT today hopefully I will set your mind at ease! It is the only place you used to be able to go to get something completely unique from a seller who wanted to use their creative abilities to make a small living. Be attentive and listen to Etsy’s statement if there are things that didn’t add up. UPDATE: Since the airing of this episode, this contact number for Etsy has been deactivated. Another way to prevent being suspended is by not having any cases opened against your shop. Click the …. If your account was suspended due to violations of Etsy's Seller Policy or problems with orders, respond directly to the email sent by Etsy about this violation. Overall, Etsy store fees are summarized below. Today, Etsy said it will waive all balances for its Ukraine-based sellers. According to the Etsy house rules, you are allowed to sell handmade, vintage (over 20 years old), and crafting products. Click on the pencil symbol near your store name. About Cases. Graphic: Etsy Strike. Now you’ll be able to write a detailed message to Etsy’s review specialists team about your case and the circumstances in which your shop got closed. No warning. On Monday, thousands of Etsy sellers put their shops on vacation mode and asked customers to boycott Etsy stores, kicking off a weeklong strike against higher transaction fees on the platform. Click Save Changes. Before refunding an order, use Etsy Messages to let the buyer that you can’t complete their transaction. But if you know the #1 reason shops get suspended and how to make sure you don't fall into this category you shouldn't be scared. The Business Journals features local business news from 40-plus cities across the nation. Then navigate to the Sales Channels section and find your shop name. 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what to do when etsy suspends your shop