My husband and I are doing a lot of traveling these days, what with the bi-coastal relationship and all. So it’s a great opportunity for me to check out some of the emerging travel search players like Yahoo’s Farechase (IE only), Kayak.com and SideStep (toolbar download necessary).
So, given the above caveats (“IE only” and “toolbar download necessary”) I am probably searching with Kayak a bit more often than with the others. Booked my first flight via Kayak today and enjoyed the user experience. I love that it “remembers” my previous searches, so I can just modify slightly, if necessary — change the dates, for example. This time, to book the cheapest most convenient flight (on Delta), I had the choice of going to Orbitz or to Delta.com. Tried going direct first, and couldn’t find that fare anywhere on Delta’s site. Then, Orbitz.com had it immediately. I don’t even pretend to understand how the airlines do their distribution and pricing. I just want the best fare. Kayak’s Flash interface, which I was using, seems to be a bit of a memory hog. But since that Google Desktop Search app is STILL indexing my hard drive (I’m going on 6 days now, Fred.), things could be slowing down due to that. (Or countless other things!)
What’s fantastic from Kayak’s point of view is that it gets to be solely a search company (and a media company) and can leave things like actually booking the flight, or dealing with CRM things like flight notifications, to others. What a relief, I’d think, not to require a call center to deal with people wanting to change their flights.
Note: I wrote about Kayak on ClickZ News a little while back.