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The personal professional blog of Pamela Parker -- musings on marketing, advertising, media and technology.

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Local Search+Recommendations

August 27, 2004 by Pamela Parker

I had a lot of fun this week reporting a story about PremierGuide’s new functionality. Though the new features were interesting, what was much more fascinating to me was the trend toward integrating social networks and local search platforms.

I spent a lot of time talking about this with PremierGuide President and CEO Malcolm Lewis and the Kelsey Group’s Greg Sterling. Lewis talked about his wife’s interest — when making purchasing decisions — in obtaining the opinions of her Palo Alto/Menlo Park Mother’s Group. (Why am I completely unsurprised this group has a Web presence?) He outlined a scenario in which his wife could filter local search results based upon the recommendations of other mothers in the group. This idea makes complete sense and absolutely serves an important consumer need. (Note: the PremierGuide demo site is at loqal.com)

Sterling pointed out other sort of under-the-radar companies based upon this concept, like Judy’s Book (which he said was founded by the same person who started Abuzz, which was later sold to the NY Times) and InsiderPages.com, an idealab company. There’s also local-i, which we wrote about in ClickZ News a while back. (Former Jupiter Research analyst Matthew Berk is involved in this one. Thanks, Niki, for the tip.)

Needless to say, achieving a critical mass of regular users and reviewers is critical to the value proposition. Yahoo! is working on this. Note today’s blog entry about Yahoo! Local, which exhorts users to submit reviews:

We think merchant and user communities can be very helpful in providing fresh, accurate content.

To that point, a way to help build out the content on Yahoo! Local, is to submit a review of your own, like my eloquent write-up on Sal?s Pizzeria in Mamaroneck NY.

Not only have we gotten a ton of restaurant reviews ? people are submitting reviews on just about anyplace or anyone. I?ve seen reviews for dentists, auto repair shops, even the local dry cleaner. We?ve received thousands of reviews already, and in general, they?ve been very informative.

Yahoo! obviously has a good chance — because of its sheer volume of traffic — of getting these user reviews rolling along. Super local players, like local newspapers or yellow pages players (PremierGuide’s target audience) have a good chance here, too, as users are accustomed to going there for information about local merchants. Craigslist, needless to say, has a very loyal audience and a lot of user trust. How will this all play out? Don’t know… just watching and waiting and continuing the conversation.

Filed Under: Uncategorized

Breakthrough Tech: Shuffle

August 26, 2004 by Pamela Parker

Funny take on Gizmodo about the NYTimes Circuits story on the iPod’s shuffle feature (like no other electronic gadget ever had “shuffle” before… duh). The (whacked-out) premise of the article (free reg. required) is that people’s iPods, when on shuffle, betray their “preferences” for certain types of music. One interviewee notes that his iPod “drifts” toward a tune by a certain American Idol.

“It really likes Ruben Studdard,” the winner of “American Idol’s” second season, Mr. Angus said. This, despite the fact that he only has one song of Mr. Studdard’s – the soulful ballad “Sorry 2004” – stored on his 20-gigabyte player. “There’s nothing worse than when you are having an intense workout and Ruben comes on,” he said, “but it seems to always happen to me.”

Here I was thinking these problems were solved by those fancy-schmancy iPod features called “playlists.” I guess I’m not really “listening” to my iPod’s secret inner desires.

UPDATE: Ok, to be fair to NYT, I should add (now that I’ve actually read page 2) that the author mentions playlists in the piece, but says most people interviewed for the story had never heard of them. The story also mentions the fact that it’s algorithms that mimic “randomness.”

Gary sends an e-mail on the algorithm favoritism issue:

You know, I had a multi-disc player that also had a tape deck. You could load in 6 CDs, put in an audio tape, hit shuffle and record and it would create a random mix tape. I used to notice that all my tapes would seem to favor one CD more than any other.

I always thought this had to do with the fact that computers can’t really pick random numbers. Although its a function of every computer language, the mechanics are really to take some known number…like seconds since 1936, or number of mouse-clicks in the last 72 hours…and put that into some complicated algorithm to generate a new number. So, if the algorithm wasn’t that great, you would always get ‘random’ numbers that were pretty similar. I figured that the guys who did the programming for the stereo didn’t put a lot of work in. I wonder if that’s the story with the iPod?

Filed Under: Uncategorized

Men in Black

August 26, 2004 by Pamela Parker

There are three guys outside our office building this morning dressed all in black — black clothes, black bulletproof jackets, and black helmets. Yes, they’re cops. And they’re carrying what look (to the untrained eye) like black assault rifles. Let’s just say they’re very big guns. I guess this is what the RNC in NYC means to me — even though I live in Brooklyn and work across town from the convention. Bummer.


UPDATE: My colleague, Rebecca, snapped a picture of similarly attired police officers outside our office the other day. Not SUPER easy to see, but they’re lined up along the scaffolding.  Posted by Hello

Filed Under: Uncategorized

Houston’s Warts

August 20, 2004 by Pamela Parker

I’m fond of telling people my hometown of Houston is a nice place to live, but you wouldn’t want to visit there. It’s hot, it’s humid, it’s spread out. You really have to know where to go and how to get there to have a good time. On the other hand, you can certainly have a good time. Additionally, my brother and his family have a gorgeous new four-bedroom house that cost them the same amount I paid for my small studio apartment in Manhattan. It’s a real city, with opera, theater, museums, etc. (Public transportation on the other hand… well, let’s just say the city places quite a bit of importance on the oil business.)

Some of those same thoughts are apparently behind a new, unauthorized marketing campaign for the Houston, which I read about in The New York Times (reg. required) this week. With a tagline of “Houston. It’s Worth It,” the campign seeks to acknowlege what many already know about the place — it’s hot, humid, sprawling, flat, and the cockroaches are of frightening proportions. Once that’s settled, the campaign goes beyond that to explain why, indeed, it’s worth it.

The centerpiece of the effort is the Web site (unfortunately constructed in such a way to where I can only link to the front page), where people are invited to explain their reasons for loving the city. (Update: Nate points out it is possible to link to the reasons, though the layout of the page is kind of weird.)

I think it’s a great idea and maybe the best chance the city has of explaining itself. It’s not some slick marketing scheme that paints Houston as “the space city” — which it is. It simply allows ordinary people to speak up for a city that many love. Seems like an idea worthy of the Internet age.

Filed Under: Uncategorized

Journalism and Transparency

August 20, 2004 by Pamela Parker

So, in my ClickZ column published today I make a stab at bringing transparency to our editorial decisionmaking process. I’ve done a lot of thinking about journalism vs. blogging, given that my day job involves breaking news (as well as features and columns), while I’m blogging here out of an interest in the phenomenon and a desire to participate in the ongoing conversation.

Filed Under: Uncategorized

Google’s Going…

August 18, 2004 by Pamela Parker

Looks like tomorrow’s the day for Google. I’ve gotta say I agree with Nate on this… Gary rocks, and I can’t begin to top him. So I’ll link to him instead. On Gary’s blog you’ll find a compendium of advice for the fledgling public company.

It looks to me that Google is headed the direction advocated by Rob Leathern and Gord Hotchkiss in Gary’s entry. Rather than becoming more of a media company, Google — as evidenced in part by the Picasa acquistion — seems to see itself as more of a tool company. I do wonder whether advertising will continue to play (it probably shouldn’t continue to play) as important a role for the company in the future.

More evidence: Larry Page’s statements in the infamous Playboy interview.


Playboy: With the addition of e-mail, Froogle — your new shopping site — and Google news, plus your search engine, will Google become a portal similar to Yahoo, AOL or MSN? Many Internet companies were founded as portals. It was assumed that the more services you provided the longer people would stay on your website and the more revenue you could generate from advertising and pay services.

Page: We built a business on the opposite message. We want you to come to Google and quickly find what you want. Then we’re happy to send you to the other sites. In fact, that’s the point. The portal strategy tries to own all of the information.

Playboy: Portals attempt to create what they call sticky content to keep a user as long as possible.

Page: <... snip...> Google conscientiously tries to stay away from that. We want to get you out of Google and to the right place as fast as possible. It’s a very different model.

Best of luck to Google and to all its investors. Looking forward, as always, to see what the company cooks up and what the future holds.

Filed Under: Uncategorized

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